Billing Terms and Conditions

Billing Summary

Currency and Total Charge

All prices and charges displayed by Wonerso Living are in U.S. Dollars (USD).

By submitting an order through standard checkout, the customer authorizes Wonerso Living and its payment processors to charge the total displayed before purchase, which may include:

• Product prices
• Disclosed standard shipping charges
• Any optional service selected and accepted during checkout
• All other charges included in the displayed checkout total

Under the standard order terms, the amount shown before purchase includes all charges payable by the customer for the order.

A separate expedited shipping charge may apply only when the customer requests an expedited option, accepts the quoted terms, and authorizes the additional charge.

We do not intentionally add undisclosed mandatory charges after an order is submitted.

Third-Party Currency and Bank Fees

A bank, card issuer, digital-wallet provider, or payment provider may apply foreign-transaction, currency-conversion, cross-border, overdraft, or other account-related fees.

These third-party fees are not collected or controlled by Wonerso Living and are not part of the order total displayed by us.

Accurate Billing Information

Customers must provide complete and accurate billing information and must be authorized to use the selected payment method.

An order may be delayed, placed on hold, or canceled when payment information cannot be verified, payment authorization fails, or a transaction appears fraudulent or unauthorized.

Authorization Holds

A bank or payment provider may display a temporary authorization after an order attempt, cancellation, failed payment, or incomplete transaction.

A pending authorization is not always a completed charge. The issuing bank or payment provider controls when the authorization is released.

Prices and Pricing Errors

The final price displayed during checkout controls, subject to the correction of a clear pricing, currency, product-data, or technical error identified before shipment.

If we identify a material pricing error, we may contact the customer for confirmation or cancel the affected order before shipment.

If an affected order is canceled after payment has been captured, the applicable amount will be refunded to the original payment method.

Taxes, Duties, and Other Charges

Under the standard order terms, the final amount shown before purchase includes all product, standard shipping, sales tax, import duty, customs, clearance, and carrier brokerage charges payable by the customer.

Wonerso Living does not require customers to pay separate sales tax, import duties, customs charges, clearance fees, or carrier brokerage fees after standard checkout.

Customers should not be required to make an unexpected additional payment to a carrier or customs authority when the package is delivered.

A separately arranged expedited shipping charge may apply only after the customer requests the service, accepts the quoted terms, and authorizes the additional charge.

Standard Shipping Charges

The $79 free-standard-shipping threshold is calculated after discounts.

Under the standard shipping terms, all charges payable by the customer are included in the final amount shown before purchase.

Shipping availability, processing times, delivery estimates, and delivery responsibilities are governed by our Shipping Policy.

Optional Expedited Shipping Charges

Customers who require expedited delivery should contact service@wonerso.com before placing an order or as soon as possible before order processing begins.

We may provide a customized expedited shipping option based on the product, destination, requested delivery timeframe, carrier availability, and other relevant shipping requirements.

The proposed shipping method, estimated delivery timeframe, and additional charge will be disclosed before the customer confirms the expedited option.

An expedited shipping charge will be collected only after the customer accepts the quoted terms and authorizes the additional charge.

This optional charge is not an undisclosed mandatory fee. If the customer does not accept the expedited quote, the order will continue under the applicable standard shipping terms when possible.

Expedited shipping availability is not guaranteed. Unless otherwise confirmed in writing, expedited carrier transit does not remove the normal 1–3 business-day order processing period.

Discounts and Promotional Codes

Discounts and promotional offers apply according to the terms disclosed with each offer.

Unless otherwise stated:

• Only one promotional code may be used per order
• A promotional code cannot be added after purchase
• Certain products or categories may be excluded
• Promotional offers have no cash value
• Minimum-purchase requirements may apply
• Expiration dates and destination restrictions may apply

Discounts are applied before determining eligibility for the $79 free-standard-shipping threshold.

We do not intentionally use fabricated original prices, permanently resetting limited-time claims, or undisclosed promotion conditions.

Duplicate Orders or Charges

Repeated checkout or payment attempts may create duplicate orders or multiple temporary authorizations.

If a customer suspects a completed duplicate charge, the customer should contact us with the order number, transaction date, and charged amount.

Customers should not send full card numbers, card-security codes, banking passwords, or other sensitive payment credentials by email.

Order Changes and Cancellation

Approved order changes may affect product prices, shipping charges, discounts, promotion eligibility, and the final order total.

A request to change or cancel an order is not guaranteed after order processing begins.

Once an order has shipped, it must be handled under our Return & Refund Policy.

Refunds

Approved refunds are returned to the original payment method whenever reasonably possible.

Depending on the reason for the return and the applicable policy, the refunded amount may exclude:

These exclusions do not apply when prohibited by law or when the applicable amount must be refunded because of a verified defect, shipping damage, incorrect product, missing required component, or fulfillment error.

Returned products are normally inspected within 3–5 business days after receipt.

After a refund is approved, we normally initiate it within 5 business days.

The bank, card issuer, digital-wallet provider, or payment provider may require an additional 3–10 business days to post the credit.

Chargebacks and Payment Disputes

Customers are encouraged to contact service@wonerso.com before filing a chargeback so that we can review delivery, cancellation, billing, damage, return, or refund concerns.

If a payment dispute is filed, we may provide relevant order, transaction, tracking, delivery, return, refund, and customer-communication records to the payment provider as permitted by law.

Unauthorized Transactions

A customer who believes a payment method was used without authorization should contact the applicable bank, card issuer, or payment provider immediately.

The customer may also contact us so that we can attempt to identify and review the related order.

Receipts and Billing Corrections

Order confirmations and receipts normally show:

• Order number
• Products purchased
• Product prices
• Discounts
• Standard shipping charges, when applicable
• Any accepted optional service charge
• Final order total
• A limited payment-method summary

A separately arranged expedited shipping charge may be documented in an additional payment confirmation or updated billing record.

Customers should contact us promptly if an order confirmation, receipt, or other billing record appears inaccurate.

No Automatic Insurance Billing

Unless a product page expressly states otherwise, Wonerso Living does not:

• Bill Medicare
• Bill Medicaid
• Bill private health insurance
• Submit reimbursement claims on behalf of customers
• Determine insurance or reimbursement eligibility
• Guarantee that an insurer will reimburse a purchase

Billing Support

Contact Information

Brand: Wonerso Living

Operated by: Zhengzhou Yacheng Information Technology Co., Ltd.

Email: service@wonerso.com

Telephone: +86 15188376873

Customer Service Hours: Mon - Fri: 9:00 AM - 5:00 PM (UTC+8:00)