Return & Refund Policy

Return & Refund Policy

This policy governs all purchases made through the Wonerso online store.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Order Cancellation
Before completing your purchase, please verify all product details including size, color, quantity, recipient, and shipping address. Orders may be canceled for a full refund prior to shipment. Once an order has been dispatched, cancellation is no longer possible.

Eligibility for Returns & Exchanges

1. Contact our support team by email within 30 days of receiving your order.

2. Returns or exchanges are accepted under these circumstances:

   • Products damaged during delivery

   • Manufacturing flaws

   • Wrong item received

   • Product quality concerns

   • Size not fitting properly

   • Change of preference or no longer needed

3. Please provide clear photos of the items for our team to evaluate and assist you.

4. All returned products must be unused and in original condition. We cannot accept items that have been worn, cleaned, or altered.

5. Return products only to the address provided by our support team, not the location shown on your original package.

6. Returns sent without prior approval cannot be accepted.

Return Shipping Costs

1. We cover return shipping and provide full refunds for:

   • Defective products

   • Shipping damage

   • Incorrect items sent

   • Manufacturing faults

   • Items that break during normal use

2. Customers are responsible for return shipping costs when:

   • The product is no longer wanted

   • The size doesn't fit

   • The return is due to personal preference
     These costs are non-refundable.

Return Process

To begin a return:

• Contact customer service with your:

  • Order number

  • Product name/SKU

  • Reason for return

To request an exchange:

• Provide customer service with your:

  • Order number

  • Product name/SKU

  • Preferred replacement size and color

Our team will respond to your request within one business day.

After approval, ship items to the provided address and send us your tracking number and return receipt.

Once we receive the returned items, we will process your refund or exchange via email confirmation.

Refund Guidelines

1. We fully cover costs and provide refunds for production errors, damage, or defective items.

2. Orders canceled before shipping qualify for full refunds.

3. Lost shipments will be fully refunded.

4. Incorrect addresses provided by customers may result in non-refundable losses.

5. Refunds may be denied for items showing wear, stains, scratches, or damage.

6. Refunds are processed to your original payment method within 14 business days, depending on your financial institution.

7. Items returned in used condition that weren't damaged by us may receive partial refunds.

Restocking Fee
No restocking fees apply.

Return Labels

1. For defective/wrong items (our responsibility):

   • Return label included in your original package

2. For preference-based returns:

   • Return label included in your original package

Contact Information
For questions regarding this policy, email service@wonerso.com
Business Hours: Monday-Friday, 08:00-17:00 (UTC+8)