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Wonerso Living Support

Our customer-service team can assist with product information, orders, shipping, returns, refunds, billing questions, accessibility assistance, and general website support.

Last Updated: July 16, 2026

Customer Support at a Glance

service@wonerso.com

TELEPHONE

+86 15188376873

SERVICE HOURS

Mon–Fri, 9:00 AM–5:00 PM

UTC+8:00

RESPONSE TARGET

Within 2 Business Days

How to Contact Us

Email: service@wonerso.com

Telephone: +86 15188376873

Customer Service Hours: Mon - Fri: 9:00 AM - 5:00 PM (UTC+8:00)

To help us respond efficiently, include your full name, order number when applicable, product name, and a clear description of your question or concern.

For damaged, incorrect, incomplete, or potentially defective products, we may request photographs or a short video showing the product, packaging, shipping label, and affected parts.

Response Time

We aim to respond within 2 business days.

Business days are Monday through Friday, excluding applicable public holidays.

Matters involving carriers, payment providers, suppliers, fraud review, or product-safety investigation may require additional time.

What We Can Help With

Product Information

Product dimensions, listed weight capacities, included components, and general product information.

Orders and Tracking

Order confirmation, order status, shipment tracking, and delivery questions.

Changes and Cancellations

Address-change or cancellation requests submitted before shipment.

Shipping Issues

Shipping delays, missing packages, tracking concerns, and delivery questions.

Returns and Refunds

Return authorization, return instructions, refund status, and eligible product concerns.

Product Problems

Damaged, incorrect, incomplete, defective, or potentially unsafe products.

Billing and Payment

Billing questions, declined payments, authorization holds, and suspected duplicate charges.

Accessibility Assistance

Accessibility support, policy text, product information, and alternative document formats.

Important Limits

In an emergency, contact the appropriate local emergency service immediately.

Damaged, Incorrect, or Incomplete Orders

Please provide:

Your order number
A description of the issue
Photos of the product
Photos of the shipping carton and label
Photos of all parts received
A short video when operation or stability is involved

Do not discard the product, packaging, manuals, labels, or accessories until the claim has been reviewed.

Product Safety Concerns

Report the concern to service@wonerso.com .

Company Details

Business Information

Brand: Wonerso Living

Operated by: Zhengzhou Yacheng Information Technology Co., Ltd.

Business Address:
Room 001, Zone L, 7/F, Building C
No. 55 Fengchan Road
Jinshui District
Zhengzhou, Henan 450002
China

Customer Service Email: service@wonerso.com