FAQs

We sell practical home-safety, daily-living, and caregiving products, including bathroom-safety items, standing and transfer aids, medication-organization products, recovery support products, and non-camera household alerts.

We can explain the specifications and product information shown on our website, but we cannot provide medical diagnosis, treatment advice, or clinical suitability decisions.

Consult an appropriate qualified professional when medical, therapy, pharmacy, structural, electrical, plumbing, or installation advice is needed.

No. A product may provide additional support or help reduce common household hazards when correctly selected, installed, maintained, and used, but no product can remove every risk or guarantee that a fall or injury will not occur.

Before ordering, review all listed dimensions, weight capacities, clearances, mounting surfaces, power requirements, device compatibility, included components, and installation requirements.

Customer service can clarify information shown on the product page but cannot replace an in-person professional measurement or inspection.

Assembly or installation is not included unless the product page clearly states otherwise.

Some products may require tools or professional installation. Structural, electrical, plumbing, permanent mounting, or load-bearing work should be completed by an appropriate qualified professional when necessary.

A successful order normally displays an order-confirmation page and sends a confirmation email.

Check your spam or junk folder if you do not see the email. Contact us if payment appears to have been processed but you did not receive an order number.

Contact us as soon as possible. An order change or cancellation is not guaranteed after processing begins.

Once an order has shipped, it must be handled under our Return & Refund Policy.

All website prices and charges are displayed in U.S. Dollars (USD).

A bank, card issuer, or payment provider may apply currency-conversion, foreign-transaction, cross-border, or other account fees. These fees are not collected or controlled by Wonerso Living.

Available checkout options may include PayPal, Apple Pay, Google Pay, Visa, Mastercard, American Express, Discover, JCB, Diners Club, UnionPay, Maestro, RuPay, Elo, Aura, and other eligible cards.

Availability may vary. The payment methods shown during the customer’s live checkout session control.

Common reasons include incorrect billing information, insufficient funds, an expired card, card restrictions, an unsupported payment method, location restrictions, or the payment provider’s security review.

Contact your bank or payment provider or try another payment method shown during checkout.

A bank or payment provider may display a temporary authorization after an order attempt, cancellation, failed payment, or incomplete transaction. A pending authorization is not always a completed charge, and the provider controls when the hold is released.

No additional sales tax, import duty, customs charge, clearance fee, or carrier brokerage fee is payable by the customer after standard checkout.

Under the standard order terms, the final amount displayed before payment includes all charges payable by the customer.

A separate expedited shipping charge may apply only when the customer requests an expedited option, accepts the quoted terms, and authorizes the additional charge.

If a carrier or customs authority unexpectedly requests an additional payment, contact us at service@wonerso.com before paying it.

We currently offer shipping to the United States, the United Kingdom, and other supported international destinations shown during checkout.

Availability may vary by product, destination, carrier, and local delivery restrictions.

Orders are normally processed within 1-3 business days. Business days are Monday through Friday, excluding applicable public holidays.

Estimated total delivery times, including processing, are:

• United States: 6-13 business days
• United Kingdom: 5-12 business days
• Other Regions: 6-15 business days

Delivery periods are estimates and are not guaranteed arrival dates.

Standard shipping costs $7.99 when the order total is below $79.

Eligible orders of $79 or more receive free standard shipping.

The $79 free-standard-shipping threshold is calculated after discounts.

Expedited shipping is not offered as a standard checkout option.

If you require expedited delivery, contact us at service@wonerso.com before placing your order or as soon as possible before processing begins.

We will review the product, destination, requested timeframe, and available carrier services before proposing an expedited shipping option.

The estimated delivery timeframe and additional charge will be disclosed before you confirm the expedited option. Availability is not guaranteed, and the normal 1-3 business-day processing period still applies unless otherwise confirmed in writing.

Tracking information is normally sent after the order ships.

Use the tracking link or carrier information included in your shipping confirmation. Tracking may require 24-48 hours to display movement.

Yes. Products may be fulfilled from different warehouses or fulfillment locations and may require different carriers. Each package may have separate tracking information.

Check all entrances and secure delivery areas, ask household members or neighbors, review carrier notices, and allow up to 24 hours if tracking may have updated early.

Contact the carrier and then contact our customer-service team if the package remains missing.

Email service@wonerso.com within 5 calendar days after delivery.

Include your order number, a description of the issue, photographs of the product and package, a photograph of the shipping label, and a short video when operation or stability is involved.

Most eligible products may be returned within 30 calendar days after the carrier-confirmed delivery date.

After written authorization is issued, the product must normally be shipped within 10 calendar days.

The product must generally be unused or only reasonably inspected, clean, complete, free from customer-caused damage or modification, and safely packaged with all parts, accessories, manuals, and hardware.

Yes, when the product is eligible and meets the return conditions. The customer normally pays return shipping, and original standard or expedited shipping charges are normally non-refundable.

Wonerso Living normally pays reasonable return shipping for verified defects, shipping damage, incorrect products, missing required parts, or fulfillment errors.

We do not normally charge a restocking fee for eligible standard-sized products returned unused and complete.

A fee of up to 15% may apply to approved oversized, freight-delivered, assembled, or substantially repackaged customer-preference returns. Any fee will be disclosed before return shipment.

Hygiene and direct-body-contact products may generally be returned only when unopened, unused, and with the hygiene seal intact. This restriction does not prevent reporting damage, an incorrect product, missing parts, or a verified defect.

We do not guarantee direct exchanges for customer-preference returns. The usual process is to return the eligible original product and place a new order.

Returned products are usually inspected within 3-5 business days after receipt.

After approval, we normally initiate the refund to the original payment method within 5 business days. The payment provider may require an additional 3-10 business days to post the credit.

No. We do not sell customer names, mailing addresses, telephone numbers, or email addresses to unrelated companies for monetary payment.

Not without appropriate separate permission. Materials submitted privately for returns, damage claims, defects, installation questions, or safety concerns are not automatically authorized for paid advertising.

No. A responsible user or caregiver must verify medication identity, dosage, schedule, loading, and device settings. These products do not prescribe medication, determine dosage, detect drug interactions, or confirm that medication was taken.

Not unless the product page specifically states that a professionally monitored service is included. Maintain alternative emergency and communication plans.

Email: service@wonerso.com

Telephone: +86 15188376873

Hours: Mon - Fri: 9:00 AM - 5:00 PM (UTC+8:00)

We aim to respond within 2 business days.