FAQs

Account

• Do I need to create an account to place an order?
  While you can checkout as a guest, we suggest registering an account for simpler order management and status tracking.
• How do I create an account?
  Go to the "My Account" section at the top right of Opickly.com, then enter your email and set a password as guided.
• What if I cannot remember my password?
  Select the "Forgot your password?" option on the sign-in screen, enter your registered email, and we'll send you instructions to reset your password.
• What can I do if I'm unable to access my account?
  First, verify that your email and password are entered correctly. Also, please check that cookies are enabled in your browser. If access problems continue, reach out to our support team for help.

Products

• How do I choose the correct size?
  Product dimensions can differ across our range. For the best fit, please study the sizing guide and measurement charts available on each item's description page.

Orders & Shipping

• What is the estimated delivery timeframe?
  Order processing typically takes 2-5 business days (excluding weekends and holidays). After dispatch, shipping requires 7-15 business days (excluding weekends and holidays). Total delivery generally falls between 9-20 business days from order date.
• Can I cancel my order?
  Orders can be canceled for a full refund if requested before they leave our warehouse. Unfortunately, cancellations are not possible once the order has been shipped.

Tracking & Payment

• How do I track my order?
  After your purchase is dispatched, a confirmation email with the tracking number and follow-up instructions will be sent to you.
• Which payment options do you accept?
  We accept PayPal and major credit cards: VISA, Mastercard, Diners Club, American Express, and Discover.

For additional questions, please contact our customer service team.

Email : service@Wonerso.com

Working Time : Mon - Fri 08:00-17:00(UTC+8)