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Wonerso Living Policy
Privacy Policy
Wonerso Living, operated by Zhengzhou Yacheng Information Technology Co., Ltd., respects customer privacy.
This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you visit wonerso.com, place an order, contact us, or interact with our services.
Last Updated: July 16, 2026
Privacy at a Glance
CONTACT INFORMATION
Not Sold for Money
PAYMENT DETAILS
Processed Securely
PRIVATE SUPPORT FILES
Not Automatically Used in Ads
PRIVACY REQUESTS
Email Customer Support
Who Is Responsible for Your Information
Zhengzhou Yacheng Information Technology Co., Ltd. operates Wonerso Living and is responsible for the personal information handled under this Privacy Policy in connection with wonerso.com.
Our Privacy Principles
- We collect information for legitimate business purposes connected to operating an online store.
- We do not operate the website primarily to collect personal information.
- We do not sell customer names, mailing addresses, telephone numbers, or email addresses for monetary payment.
- We do not use private customer-service photos, videos, or messages in paid advertising without appropriate permission.
- We aim to collect only information reasonably relevant to the stated purpose.
Information We Collect
Information You Provide
We may collect:
- Name, email address, telephone number, billing address, and shipping address
- Order, product, delivery, return, and refund information
- Account information and saved preferences when accounts are available
- Messages, reviews, survey responses, and customer-support communications
- Photos or videos submitted for damage, defects, installation, or safety support
- General product-selection information such as measurements or compatibility needs
Payment Information
Payment processors may receive card details, billing information, wallet identifiers, and transaction-authorization data.
Wonerso Living generally receives limited transaction details, such as payment method, payment status, and partial card information, rather than full card numbers or security codes.
Information Collected Automatically
- IP address
- Browser and device type
- Operating system and language
- Approximate region and referral source
- Pages, products, links, and searches viewed
- Cart and checkout activity
- Cookie, analytics, and advertising identifiers
- Security, error, and fraud-prevention logs
How We Collect Information
We collect information directly from customers, automatically through website technologies, and from service providers such as:
- Ecommerce platforms
- Payment processors
- Shipping carriers
- Analytics providers
- Advertising platforms
- Review systems
- Customer-support tools
How We Use Information
- Process payment, fulfill orders, and provide tracking
- Handle customer support, returns, refunds, and product concerns
- Maintain accounts and website functions
- Prevent fraud, secure transactions, and investigate misuse
- Improve products, descriptions, navigation, and website performance
- Send order, delivery, refund, safety, and recall communications
- Send marketing where permitted and honor opt-out choices
- Meet accounting, tax, legal, and product-safety obligations
Legal Bases for Processing
Where applicable, we process personal information on one or more of the following bases:
- To perform a contract, including processing payment, fulfilling an order, arranging delivery, and handling returns or refunds
- To comply with legal, accounting, fraud-prevention, product-safety, or regulatory obligations
- For legitimate business interests, such as securing the website, preventing fraud, improving services, and responding to customer requests
- With consent, where consent is required for marketing, advertising technologies, or other optional processing
Where processing is based on consent, the customer may withdraw that consent through the available method, without affecting processing completed before withdrawal.
Advertising and Analytics
When advertising or analytics services are enabled, providers may receive:
- Online identifiers
- Device information
- IP address
- Website activity
- Product views
- Purchase or conversion events
Some U.S. privacy laws may describe certain advertising-related disclosures of online identifiers as “sharing,” even when no money is exchanged.
Where required by applicable law, customers may use available website privacy controls to exercise applicable opt-out choices relating to targeted advertising, sale, or sharing.
Email Marketing
We may send promotional email when the customer subscribes or when otherwise permitted.
Customers can unsubscribe through the link in a promotional message.
Unsubscribing does not stop transactional messages such as:
- Order confirmations
- Shipping updates
- Refund updates
- Account-security notices
- Product-safety or recall notices
How We Disclose Information
We may disclose information to service providers that help:
- Operate the store
- Process payments
- Prevent fraud
- Fulfill and deliver orders
- Provide customer support
- Host reviews
- Perform analytics
- Deliver marketing subject to applicable choices
We may also disclose information when required by law, necessary to protect customers or the business, investigate fraud, support a product recall, resolve a dispute, or complete a legitimate business transfer.
We Do Not Sell Customer Contact Information
We do not sell customer names, postal addresses, telephone numbers, or email addresses to unrelated companies for monetary payment.
We do not provide customer contact lists to unrelated companies so that they can independently market their products.
Customer Photos, Videos, and Reviews
Materials submitted privately for returns, damage claims, defects, installation questions, or safety reports remain support materials and are not automatically authorized for advertising.
A customer who intentionally submits a public review may allow us to display that review under the applicable submission terms.
Use of a person’s name, likeness, photo, video, or testimonial in paid advertising requires appropriate separate permission.
Promotions and Incentives
Promotions, discounts, or gifts may be offered as part of legitimate marketing or with a purchase.
We do not use free gifts or incentives primarily as a method of collecting excessive personal information.
Participation in an optional promotion is not required to make an ordinary purchase unless the promotion itself clearly requires a qualifying purchase.
Sensitive Information
This includes:
- Social Security numbers
- Full medical records
- Insurance identification numbers
- Government identity documents
- Full payment-card information
- Passwords
- Detailed medication records
Such information should be provided only if specifically requested through a secure process for a legitimate purpose.
Data Security and Retention
Data Security
We use reasonable administrative, technical, and organizational measures appropriate to the information processed.
HTTPS and SSL/TLS help protect information during transmission.
No website, storage system, or transmission method can guarantee absolute security.
Data Retention
We retain information for as long as reasonably necessary to:
- Fulfill orders
- Provide support
- Process returns and refunds
- Maintain accounting and tax records
- Prevent fraud
- Resolve disputes
- Administer product-safety matters
- Meet legal obligations
Marketing information is retained until opt-out or until no longer needed. Limited suppression records may be kept to honor unsubscribe requests.
Privacy Rights and Choices
Depending on residence and applicable law, customers may have rights to:
- Request access to personal information
- Request correction
- Request deletion
- Request portability
- Request information about processing
- Opt out of certain targeted advertising, sale, or sharing
How to Submit a Privacy Request
Email service@wonerso.com with the subject “Privacy Request.”
Please include:
- Your name
- The email address used with the store
- Your state, province, region, or country of residence
- Your order number when relevant
- The type of privacy request
We may verify identity before responding.
Children’s Privacy
The website is intended for adults purchasing household and caregiving products.
We do not knowingly collect personal information directly from children under 13.
If we learn that such information was collected without appropriate authorization, we will take reasonable steps to delete it.
Third-Party Links and Services
The website may link to payment providers, carriers, manufacturers, social platforms, or other third-party services.
Their privacy practices are governed by their own policies.
International Processing
Wonerso Living is operated from China and serves customers in the United States, the United Kingdom, and other supported international destinations shown during checkout.
Personal information may be processed, transferred, or stored in China and in other countries where our ecommerce platform, payment processors, carriers, analytics providers, advertising providers, customer-support providers, and other service providers operate.
Privacy protections may differ between countries. Where required, we use reasonable contractual, technical, and organizational safeguards appropriate to the information and the applicable processing activity.
Changes to This Policy
We may update this policy when our technology, service providers, data practices, or legal obligations change.
The updated date will appear at the top of the page. Material changes may be communicated through the website or another appropriate method.
Privacy Support
Contact Information
Brand: Wonerso Living
Operated by: Zhengzhou Yacheng Information Technology Co., Ltd.
Business Address:Room 001, Zone L, 7/F, Building C
No. 55 Fengchan Road
Jinshui District
Zhengzhou, Henan 450002
China
Email: service@wonerso.com
Telephone: +86 15188376873
Customer Service Hours: Mon - Fri: 9:00 AM - 5:00 PM (UTC+8:00)