Shipping Policy

Shipping Summary

Business Days

Business days are Monday through Friday and exclude applicable public holidays. Processing time and carrier transit time are separate.

Order Processing

Orders are normally processed within 1–3 business days. Processing may include payment authorization, fraud review, inventory confirmation, preparation, packaging, and transfer to the carrier.

Orders placed after the daily processing cutoff, on weekends, or on holidays begin processing on the next business day.

A request to change or cancel an order is not guaranteed after processing has begun.

Shipping Destinations

We currently offer shipping to the United States, the United Kingdom, and other supported international destinations shown during checkout.

Shipping availability may vary by product, destination, carrier, and local delivery restrictions.

Orders may be fulfilled from different warehouses or fulfillment locations, depending on product availability, destination, and carrier requirements.

Shipping Methods and Delivery Estimates

Delivery estimates do not include delays caused by address problems, customs processing, carrier disruption, severe weather, or other events outside our reasonable control.

Expedited Shipping Requests

Customers who require expedited delivery should contact us at service@wonerso.com before placing an order or as soon as possible before order processing begins.

Based on the product, destination, carrier availability, and requested delivery timeframe, we may provide a customized expedited shipping option.

Before an expedited option is confirmed, we will disclose the available shipping method, estimated delivery timeframe, and additional shipping charge to the customer.

Expedited shipping is arranged only after the customer accepts the quoted terms and authorizes the additional charge. Availability is not guaranteed.

Unless otherwise confirmed in writing, expedited carrier transit does not remove the normal 1–3 business-day order processing period. All delivery periods remain estimates rather than guaranteed arrival dates.

Shipping Costs

The $79 free-standard-shipping threshold is calculated after discounts.

Under the standard shipping terms, the standard checkout total includes all charges payable by the customer for the order.

Taxes, Duties, and Import Charges

The amount shown during standard checkout includes all product, standard shipping, tax, duty, customs, clearance, and brokerage charges payable by the customer under the standard order terms.

Wonerso Living does not require customers to pay additional sales tax, import duties, customs charges, clearance fees, or carrier brokerage fees after standard checkout.

A separately arranged expedited shipping charge may apply only when the customer requests an expedited option, accepts the quoted terms, and authorizes the additional charge.

Customers should not be required to make an unexpected additional payment to a carrier or customs authority when the order is delivered.

P.O. Boxes and Building Access

Some small products may be deliverable to a P.O. box. Oversized or carrier-restricted products require a physical street address.

Customers must provide complete apartment, unit, building, gate, reception, or access information needed for delivery.

Tracking and Split Shipments

Tracking information is sent after shipment and may take 24–48 hours to show movement.

An order may arrive in separate packages when products are stored at different locations or require different carriers. Separate shipments do not create an additional product charge.

Address Accuracy and Changes

Customers are responsible for entering a complete and accurate shipping address.

Contact us immediately if a correction is needed. We cannot guarantee an address change after processing or shipment.

Additional carrier, reshipping, or return costs caused by an incorrect or incomplete customer-provided address may be deducted from a refund where permitted and supported by actual charges.

Delivery Delays and Missing Packages

Delivery Delays

Weather, carrier disruption, peak seasons, public emergencies, address problems, and other events outside our reasonable control may delay delivery.

When a material delay becomes known before shipment, we may provide an updated estimate or cancellation option as required by applicable law.

Delivered but Not Found

If tracking shows delivered, please:

1. Check all entrances and secure delivery areas.
2. Ask household members, neighbors, or front-desk staff.
3. Review any carrier photograph or delivery notice.
4. Allow up to 24 hours if tracking may have updated early.
5. Contact the carrier.
6. Contact our customer-service team if the package remains missing.

We will review available tracking and delivery evidence. A replacement or refund is not automatic when reliable evidence shows delivery to the address entered at checkout.

Damaged, Incorrect, or Incomplete Deliveries

Inspect your order promptly. Contact us if a product arrives damaged, incorrect, or incomplete.

Retain the product, packaging, shipping label, manuals, and accessories while the claim is reviewed.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and package
• A photograph of the shipping label
• A short video when operation or stability is involved

Refused and Undeliverable Shipments

Do not refuse delivery without written instructions from us.

Customer-requested refusals or undeliverable shipments caused by an incorrect address may be treated as customer-preference returns, including actual shipping or carrier charges where applicable.

Customer Support

Contact Information

Brand: Wonerso Living

Operated by: Zhengzhou Yacheng Information Technology Co., Ltd.

Email: service@wonerso.com

Telephone: +86 15188376873

Customer Service Hours: Mon - Fri: 9:00 AM - 5:00 PM (UTC+8:00)