Shipping Policy

Shipping Policy

Wonerso is committed to ensuring reliable and efficient delivery for every order. This policy outlines the shipping procedures for all purchases made through our online store.

Key Details
To facilitate successful delivery, please verify that your shipping information is complete and accurate before finalizing your order. Ensure all address components—including unit numbers, proper abbreviations, and any relevant routing details—are correctly provided. We cannot assume responsibility for packages that are lost, misdirected, or undeliverable due to insufficient or erroneous address information supplied by the customer.

Order Confirmation
Once an order is successfully placed, a confirmation email will be sent to you summarizing your purchase details.

Order Processing
Orders typically require 2–5 business days (excluding weekends and public holidays) to process. Processing times may vary depending on product availability, seasonal holidays, and other operational factors. We appreciate your understanding.

Shipping & Delivery
All orders are fulfilled through our trusted logistics partners. Shipping typically takes 7–15 business days (excluding weekends and holidays) to reach the provided delivery address. We provide both standard and free shipping options. Our system automatically selects the most suitable carrier based on destination, product dimensions, weight, and other relevant criteria.

Please note: Orders addressed to PO Box locations are subject to carrier restrictions. If a selected shipping method does not support delivery to a PO Box, the order will be flagged for manual review, and our support team will contact you to update the address or process a cancellation.

Total Delivery Timeline
The overall delivery timeframe combines both order processing and transit periods. With processing taking 2–5 business days and shipping requiring 7–15 business days, you can generally expect to receive your order within 9–20 business days from the date of purchase (excluding weekends and holidays).

Shipping Method	Order Handling Time	Order Transit Time	Order Delivery Time
Standard Shipping	2-5 Business Days (Excluding Weekends and holidays).	7-15 Business Days (Excluding Weekends and Holidays)	9-20 Business Days (Excluding Weekends and Holidays)
Free Shipping	2-5 Business Days (Excluding Weekends and holidays).	7-15 Business Days (Excluding Weekends and Holidays)	9-20 Business Days (Excluding Weekends and Holidays)

Shipping costs

We will charge the shipping fee according to the total amount of your order. When the total amount of the order is less than $99, customers need to pay $7.99 shipping fee for standard shipping method, and when the total amount of the order is more than or equal to $99, customers need to pay no shipping fee for free shipping method.

Shipping Method	Order Amount	Shipping Cost
Standard Shipping	Less than $99	Charge $7.99
Free Shipping	Over or Equal to $99	$0 (Free Shipping)

Order Tracking

Once your order has shipped, you can track the status of your order shipment yourself. After your package leaves our warehouse, we will send you an email notifying you that your package has shipped and providing you with an order tracking number. You can check for order shipping status updates within 1-3 business days of receiving the email. You can check the shipping status of your order by clicking on Order Tracking. If you need help checking the shipping status of your order, please email us at service@Wonerso.com and a member of our staff will be happy to assist you.

Tax & Import Information
No additional import fees, customs duties, or value-added taxes (VAT) will be charged to customers.

Potential Delivery Delays
Tracking updates and delivery timelines may be affected in the following situations:

• Severe weather conditions, including storms, floods, or earthquakes

• Regional disruptions such as strikes, public holidays, or major international events

• Seasonal logistics constraints, including flight shortages or limited staffing

Should you have any questions regarding this policy, please reach out to us at service@wonerso.com.
Our support hours are Monday to Friday, 08:00–17:00 (UTC+8).